7-day replacement — no returns

Once paid, no returns except a defective item.

A defective item may be replaced within 7 calendar days of delivery. Eligible requests are subject to verification.

You must provide a clear, continuous, unedited video of the parcel unboxing. The video should begin before the package is opened and, where practical, show the shipping package, shipping label, sealed condition, opening process, supplied product, included contents, and the claimed delivery-condition problem.

The unboxing video is mandatory supporting evidence. If a defect is not visually demonstrable during unboxing, we may request additional diagnostic information, photographs or video.

Do not upload video to this website. There is no public upload endpoint. Email support and wait for instructions for secure submission.

If an eligible replacement of a defective item cannot reasonably be supplied, staff may refund that item under the refund policy. That refund still requires the supporting evidence the refund policy asks for.

These terms do not attempt to exclude mandatory statutory rights under Indian law.